Terms of Use

Understanding These Terms

These Terms of Use (“Terms”) govern access to and use of the Texas Rescue Med website, online forms, registration pages, student portals, Learning Management System (LMS), digital educational materials, communications, and related online services operated by Texas Rescue Med, LLC (“Texas Rescue Med,” “TRM,” “we,” “our,” or “us”).

Please review these Terms before using our website or online services. Where applicable, individuals may also be required to accept separate enrollment agreements, payment arrangements, student acknowledgments, or other written terms.

ABOUT TEXAS RESCUE MED

Who We Are

Texas Rescue Med, LLC provides emergency medical services education, certification preparation, continuing education, student support, clinical and field education coordination, and related public safety training.

Scope of These Terms

These Terms apply to Texas Rescue Med’s public-facing website and related online services, including:

• Website pages, content, and digital resources.
• Applications, inquiries, registration forms, and online submissions.
• Course enrollment, billing, and payment services.
• Student accounts, portals, and LMS access.
• Videos, assignments, quizzes, examinations, downloads, and educational materials.
• Email, text, telephone, chat, and official electronic communications.
• Institutional policies, program disclosures, and student resources.
• Online services supporting EMR, EMT, AEMT, continuing education, instructor development, card courses, and other training.
• Information about proposed or future educational programs, where published.

These Terms do not establish approval, active enrollment, or availability for a proposed educational program. Current program authorization and availability are addressed in the applicable course information and Program Disclosures.

EDUCATIONAL & PROFESSIONAL USE

Educational Use Only

Texas Rescue Med’s website and educational materials are provided for informational, educational, professional development, training, and program administration purposes.

Website content may include EMS education, public safety training, clinical expectations, certification preparation, course requirements, institutional policies, scheduling information, and related instructional resources.

Website content does not replace professional medical advice, medical direction, clinical protocols, legal advice, regulatory guidance, employer requirements, or certification and licensure decisions. Students and EMS providers must follow applicable law, Texas DSHS requirements, authorized medical direction, scope of practice limitations, clinical affiliate policies, and applicable program standards.

Program Information & Changes

Texas Rescue Med makes reasonable efforts to keep information accurate and current. However, course dates, tuition, fees, payment schedules, admission requirements, textbooks, instructors, locations, delivery formats, clinical availability, certification requirements, and policies may change.

Courses may be modified, postponed, combined, rescheduled, or canceled due to enrollment, instructor availability, clinical or field site availability, regulatory requirements, safety concerns, weather, emergencies, or operational circumstances.

Changes affecting enrolled students remain subject to applicable enrollment agreements, required notices, refund provisions, regulatory requirements, and governing law. Students should review the applicable course syllabus, Student Handbook, official written instructions, and enrollment documents for their specific program and cohort.

Certification, Licensure & Employment Disclaimer

Completion of a Texas Rescue Med course or program does not guarantee:

• National Registry certification.
• Texas DSHS certification or licensure.
• Eligibility to obtain an external certification or license.
• Successful performance on certification examinations.
• Placement with a particular clinical or field affiliate.
• Employment, promotion, or agency credentialing.
• Acceptance by a particular employer, regulator, clinical site, or credentialing organization.

Certification, licensure, examination, and employment decisions are made by the applicable external organizations. Students are responsible for meeting requirements involving applications, examinations, background checks, screening, clinical eligibility, regulatory standards, and other applicable prerequisites.

Eligibility & Student Responsibilities

Individuals applying for, registering for, or enrolling in a Texas Rescue Med course are responsible for providing accurate, complete, and current information.

Students and applicants are expected to:

• Review program requirements before enrollment.
• Provide accurate enrollment and application records.
• Maintain required certifications, screening, and documentation.
• Meet technology requirements for online and hybrid courses.
• Complete required assignments, examinations, skills labs, and clinical or field experiences.
• Follow TRM institutional and course policies.
• Comply with clinical and field affiliate requirements.
• Demonstrate professional conduct and academic integrity.
• Fulfill financial obligations under applicable written agreements.
• Monitor official communication channels and seek clarification when necessary.

Failure to meet applicable requirements may result in delayed progression, remediation, clinical or field participation restrictions, administrative action, withdrawal, dismissal, or inability to complete the course under the governing policies and procedures.

ACCOUNT ACCESS & FINANCIAL SERVICES

Account Access & Security

Certain services require an individual user account, including student portals, payment platforms, the Learning Management System, and third-party educational services.

Users are responsible for maintaining the confidentiality of account credentials, protecting access to their devices, and avoiding unauthorized account sharing.

Users must promptly notify Texas Rescue Med of suspected unauthorized access, compromised credentials, or other account security issues.

Texas Rescue Med may restrict, suspend, or terminate access when necessary to address suspected unauthorized access, misuse, academic dishonesty, nonpayment, security concerns, or policy violations, subject to applicable program procedures and law.

Electronic Communications, Records & Acknowledgments

Texas Rescue Med uses electronic communications to support applications, enrollment, student records, course administration, payment processing, clinical and field coordination, student support, and related services.

Electronic communications may include:

• Course announcements and schedule updates.
• Enrollment documents and Student Handbook acknowledgments.
• Payment, refund, account, and administrative notices.
• Clinical and field education instructions.
• Student support and academic progression communications.
• Institutional policy updates.
• Marketing communications where legally permitted.

Electronic signatures, typed names, electronic initials, checkbox acknowledgments, and online submissions may be recognized as valid signatures or acknowledgments when the applicable legal requirements are satisfied.

Users must maintain accurate contact information and monitor their designated official communication channels. Consent to automated calls or texts and optional marketing messages is governed by the applicable consent process and communication laws; use of the website alone does not substitute for consent legally required for those messages.

Payments, Refunds & Financial Responsibility

Tuition, fees, deposits, payment plans, refunds, cancellations, financial holds, collections, and financial appeals are governed by the applicable Texas Rescue Med financial policy, signed enrollment agreement, invoice, payment arrangement, Student Handbook, and course-specific written terms.

Texas Rescue Med may use third-party payment processors. Transactions may also be subject to the payment provider’s applicable terms and privacy practices.

Failure to meet lawful financial obligations may result in authorized administrative or participation restrictions, financial holds, withdrawal, collection activity, or other action permitted by the governing documents and applicable law. Financial holds do not independently change academic grades already earned.

Review Tuition, Refund & Payment Policy

CONTENT OWNERSHIP & PERMITTED USE

Intellectual Property & Course Materials

Texas Rescue Med website content, instructional materials, videos, graphics, logos, branding, forms, policies, course documents, handouts, presentations, assignments, examinations, skills materials, scenarios, rubrics, and other resources are owned by Texas Rescue Med or used under applicable license unless otherwise stated.

Authorized users may access these resources for personal, noncommercial educational purposes related to their enrollment, training, or other permitted interaction with Texas Rescue Med.

Except as permitted by law, applicable license, or written authorization, users may not:

• Reproduce, distribute, publish, transmit, or publicly upload protected materials.
• Sell or resell Texas Rescue Med educational content.
• Share restricted course materials or assessment resources.
• Distribute examination questions, answer keys, or confidential skills testing scenarios.
• Record instructors, classes, labs, or online sessions without authorization.
• Use Texas Rescue Med branding, logos, or protected materials for unauthorized commercial purposes.
• Create or distribute unauthorized derivative works.
• Use TRM-protected content to train, develop, or operate competing educational products or services without authorization.
• Remove copyright, trademark, confidentiality, or proprietary notices.

Unauthorized use or distribution may lead to restricted access, academic or administrative action, termination of services, or other remedies permitted by applicable agreements and law.

User Submissions & Communications

Users may submit information through applications, contact forms, enrollment records, assignments, LMS submissions, student support communications, surveys, and other authorized Texas Rescue Med channels.

By submitting information, users represent that the information is accurate, lawful, and submitted with appropriate authorization.

Users must not submit:

• False, misleading, or fraudulent information.
• Information they are not authorized to disclose.
• Patient-identifying information through public or unsecured systems.
• Confidential third-party records without authorization.
• Threatening, harassing, discriminatory, defamatory, or unlawful material.
• Malware, malicious code, or content intended to disrupt systems.
• Content that infringes another person’s intellectual property rights.

Texas Rescue Med may review, maintain, process, or disclose submitted information as permitted by its Privacy Policy, applicable educational documents, and governing law.

PRIVACY & PROFESSIONAL RESPONSIBILITY

HIPAA, Confidentiality & Patient Information

Texas Rescue Med students may encounter confidential patient information during clinical, field, laboratory, simulation, or educational activities. Students must follow applicable HIPAA requirements, Texas Rescue Med confidentiality standards, clinical affiliate policies, and patient privacy requirements.

Students must not submit patient names, dates of birth, medical record numbers, addresses, photographs, videos, identifying incident details, or other protected patient information through public website forms, unsecured email, text messages, social media, or unauthorized systems.

Patient care documentation must be completed using approved systems in accordance with TRM requirements and the policies of the applicable healthcare facility or EMS agency.

Unauthorized disclosure may result in disciplinary action, removal from clinical or field assignments, dismissal, regulatory reporting, or legal consequences when applicable.

HIPAA / Confidentiality Policy

Privacy Policy

Academic Integrity

Texas Rescue Med expects academic honesty and professional accountability in all educational activities, including assignments, examinations, skills assessments, clinical and field documentation, and online learning.

Prohibited academic conduct includes:

• Cheating on assignments, quizzes, examinations, skills evaluations, or scenarios.
• Sharing restricted examination questions, answers, or assessment materials.
• Using unauthorized resources during testing.
• Falsifying attendance, clinical hours, patient contacts, procedures, or preceptor signatures.
• Submitting another person’s work as one’s own.
• Misrepresenting identity during online or proctored assessments.
• Using artificial intelligence or outside assistance contrary to course requirements.
• Uploading or distributing protected educational materials without authorization.

Violations may lead to academic penalties, remediation, dismissal, clinical or field restrictions, loss of system access, or reporting to appropriate authorities in accordance with applicable policies and procedures.

Prohibited Website & System Uses

Users must not misuse the Texas Rescue Med website, LMS, forms, accounts, communications systems, or other digital resources.

Texas Rescue Med may investigate suspected misuse and take action consistent with applicable policies, contracts, and law. Such action may include limiting access, removing unauthorized content, administrative or disciplinary review, or pursuing available legal remedies.

Third-Party Websites, Platforms & Vendors

Texas Rescue Med may link to or integrate with external services, including:

• Payment processors and billing services.
• Learning Management Systems and online education tools.
• Video conferencing and instructional media platforms.
• Testing and examination systems.
• Clinical onboarding and field scheduling platforms.
• Background screening and drug testing providers.
• Email, communication, and marketing services.
• Scheduling and appointment systems.
• Regulatory, certification, and external educational websites.

Third-party services may have independent terms, privacy policies, security practices, accessibility features, and availability limitations. Texas Rescue Med is not responsible for third-party content or operations except to the extent required by applicable law or its own contractual responsibilities.

Marketing, Email & Text Communications

Texas Rescue Med may send lawful administrative, enrollment, payment, safety, course-related, and student support communications through appropriate channels.

Texas Rescue Med may also send optional marketing communications about programs, continuing education, training events, and related services. Recipients may opt out of marketing emails through applicable unsubscribe mechanisms.

SMS messaging, automated calls, consent requirements, message and data rates, revocation of consent, and other electronic communication matters are governed by the applicable consent process, the Texas Rescue Med SMS / Email Communication Policy, and relevant law.

Review SMS / Email Communication Policy

Accessibility & Accommodations

Texas Rescue Med is committed to providing reasonable access to educational programs and website resources. Students seeking reasonable accommodations should follow the applicable accommodation request procedures and submit requests as early as practical.

Reasonable accommodations are considered under applicable law and program policies. Accommodations do not automatically eliminate essential educational competencies, patient safety standards, or legally required clinical eligibility criteria.

Review Accessibility & Accommodation Policy

LEGAL TERMS & LIMITATIONS

Legal Provisions

The following provisions address website availability, legal responsibility, permitted restrictions, and the interpretation and enforcement of these Terms.

Disclaimer of Warranties

Texas Rescue Med’s website, digital services, course information, and related online materials are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

Texas Rescue Med does not guarantee that:

• The website or online systems will operate without interruption or error.
• Course information will always be free of technical or typographical errors.
• Third-party platforms will remain continuously available.
• Website content will meet every user’s individual requirements.
• Course completion will result in examination success, certification, licensure, or employment.
• Clinical or field placement will be available at a particular date, time, location, or agency.

To the fullest extent permitted by law, Texas Rescue Med disclaims applicable express or implied warranties concerning merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and suitability. This provision does not exclude warranties or rights that cannot lawfully be disclaimed.

Limitation of Liability

To the fullest extent permitted by applicable law, Texas Rescue Med and its owners, officers, directors, employees, instructors, contractors, affiliates, agents, and representatives shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from or related to:

• Use of the website or related online services.
• Inability to access the website, LMS, or third-party systems.
• Course schedule changes, cancellations, or postponements.
• Third-party service interruptions or technical failures.
• Certification or licensure decisions made by external organizations.
• Clinical or field placement limitations.
• Errors or omissions in user-submitted information.
• Unauthorized access associated with a user’s failure to protect credentials.
• Reliance on general website information outside applicable official program documents.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.

Indemnification

To the fullest extent permitted by applicable law, users agree to defend, indemnify, and hold harmless Texas Rescue Med and its owners, officers, directors, employees, instructors, contractors, affiliates, agents, and representatives from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney fees, arising from:

• Violation of these Terms.
• Misuse of the website, LMS, or online services.
• Unauthorized use or distribution of Texas Rescue Med materials.
• Submission of false, misleading, unlawful, or unauthorized information.
• Violation of another person’s lawful rights.
• Violation of applicable student conduct, academic integrity, confidentiality, or clinical requirements.
• Unauthorized disclosure of confidential patient, student, or third-party information.

This provision applies only to the extent legally enforceable and does not impose responsibility for liabilities that cannot lawfully be transferred to a user.

Suspension or Termination of Access

Texas Rescue Med may restrict, suspend, or terminate access to website services, the LMS, student portals, educational materials, or online systems when reasonably necessary to protect program integrity, safety, security, intellectual property, financial compliance, or legal rights.

Any access restriction is subject to applicable enrollment agreements, student rights, institutional procedures, required notices, and governing law. Termination of access does not automatically eliminate valid financial, confidentiality, intellectual property, or other continuing obligations.

Changes to These Terms

Texas Rescue Med may update these Terms to reflect changes in technology, services, program operations, legal requirements, or institutional policies.

Updated Terms will be published on the Texas Rescue Med website with the applicable effective or revision date. Continued use of affected services after notice may indicate acceptance where legally permitted. Material changes to existing enrollment agreements or other contracts remain subject to their applicable amendment and consent requirements.

Governing Law & Venue

These Terms are governed by the laws of the State of Texas, without regard to applicable conflict-of-law principles.

To the extent permitted by applicable law, disputes arising from or relating to these Terms, the Texas Rescue Med website, or related online services shall be brought before a court of competent jurisdiction in Hays County, Texas, unless a specific law or controlling written agreement requires otherwise.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in effect to the fullest extent permitted by applicable law.

No Waiver

Texas Rescue Med’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be documented in writing by an authorized representative and is subject to applicable law.

Entire Agreement for Website Use

These Terms, together with the applicable Privacy Policy, Refund and Cancellation Policy, and any controlling written agreement, establish the terms applicable to use of Texas Rescue Med’s website and online services.

Students may also be subject to the Student Handbook, Program Manual, enrollment agreement, course syllabus, payment agreement, clinical and field requirements, and official written program instructions. More specific documents apply to their designated subjects to the extent permitted by law.

INSTITUTIONAL RESOURCES

Related Policies & Student Resources

Additional requirements and procedures are addressed in the following Texas Rescue Med resources:

QUESTIONS & ASSISTANCE

Contact Texas Rescue Med

Questions concerning these Terms, online services, account access, student resources, or applicable institutional policies may be directed to Texas Rescue Med through an official communication channel.