Privacy Policy

Who We Are

Texas Rescue Med, LLC provides EMS education, training, certification preparation, continuing education, student support, clinical and field education coordination, and related public safety education services.

Scope of This Policy

This policy applies to personal information collected through:

• Texas Rescue Med websites and digital services.
• Online forms, applications, inquiries, and registration pages.
• Course enrollment, billing, and payment systems.
• Learning Management System activity and student communication platforms.
• Email, telephone, text messaging, chat, and official communications.
• Clinical and field education coordination.
• Student support, advising, remediation, and program completion.
• Continuing education, card courses, refresher courses, and specialty training.
• Marketing, newsletters, and outreach.
• Third-party platforms supporting Texas Rescue Med operations.

INFORMATION COLLECTION

Information We Collect

Texas Rescue Med may collect personal information directly from you, automatically through our website or learning systems, from third-party service providers, or from clinical, field, regulatory, and education partners. Expand each category below for additional details.

Sensitive Personal Information

Certain information may qualify as sensitive personal information under applicable law, including government identification information, health and immunization records, drug screening or background check documentation, clinical onboarding information, and accommodation or exemption records.

Texas Rescue Med collects and uses sensitive information only as reasonably necessary for legitimate education, enrollment, clinical placement, safety, regulatory compliance, student support, financial processing, or other lawful purposes.

Texas Rescue Med does not knowingly sell sensitive personal information or biometric data. If practices change, applicable notice and consent requirements will be followed.

DATA PROCESSING & OPERATIONS

How We Use Personal Information

Texas Rescue Med may use personal information for the following educational, administrative, operational, and compliance activities.

How We Share Personal Information

Texas Rescue Med may share personal information when necessary for legitimate educational, operational, compliance, safety, legal, or business purposes, subject to applicable restrictions.

• Education and Technology Vendors: LMS providers, website hosting, testing and proctoring services, student records platforms, email systems, communications, scheduling, document storage, and technical support services.
• Payment and Business Service Providers: Payment processors, accounting systems, billing platforms, financial institutions, refund processors, collection agencies, attorneys, and administrative support vendors.
• Clinical, Field, and Education Partners: Hospitals, EMS agencies, clinical affiliates, internship sites, preceptors, site coordinators, onboarding services, screening providers, immunization tracking services, and appropriate reviewers.
• Regulatory, Certification, and Accreditation Bodies: Texas DSHS, NREMT, CoAEMSP/CAAHEP when applicable, and other organizations with an authorized educational, legal, or oversight purpose.
• Legal, Safety, and Compliance Recipients: Parties involved in lawful requests, court proceedings, patient safety matters, misconduct investigations, policy enforcement, fraud prevention, or information security incidents.
• Marketing and Analytics Vendors: Email marketing systems, contact management platforms, CRM services, website analytics, advertising performance tools, and training outreach platforms.

EDUCATIONAL & CLINICAL RECORDS

Student Education Records

Texas Rescue Med maintains student education records for legitimate educational, regulatory, operational, and compliance purposes. These may include admissions documents, grades, attendance, LMS activity, skills evaluations, clinical and field records, preceptor evaluations, remediation, affective evaluations, counseling notes, and completion records.

Texas Rescue Med uses educational privacy safeguards comparable to FERPA principles. Direct applicability of the Family Educational Rights and Privacy Act depends on the institution’s status and federal funding circumstances. Student information is treated as confidential and disclosed only as authorized by applicable law, legitimate educational or operational need, or appropriate student authorization.

HIPAA & Patient Information

Texas Rescue Med students may encounter protected health information during clinical, field, laboratory, simulation, or other educational activities. Students must follow applicable HIPAA requirements, TRM confidentiality standards, and the privacy and documentation requirements of their assigned healthcare or EMS affiliates.

This website Privacy Policy is not intended to serve as a HIPAA Notice of Privacy Practices. Whether HIPAA directly applies to a particular organization, record, or activity depends on the applicable legal requirements and the roles of the organizations involved.

Students must not submit identifiable patient information through public website forms, unauthorized applications, unsecured email, personal text messaging, or unapproved storage systems. Patient care records must be completed and maintained through authorized systems and procedures.

Review the TRM HIPAA / Confidentiality Policy

Cookies, Analytics & Tracking Technologies

Texas Rescue Med may use cookies, pixels, analytics services, and similar technologies to operate its website, remember preferences, analyze traffic, improve performance, support marketing, and protect website security.

These technologies may collect IP addresses, device and browser information, pages viewed, dates and times of access, referring sources, and website interactions. Third-party vendors may process certain usage data according to their own practices.

Browser settings may allow users to block or remove cookies. Disabling cookies may interfere with certain website features. Any additional consent or opt-out rights depend on applicable law and available website controls.

View Our Cookie Notice

Email, Text & Marketing Communications

Texas Rescue Med may send course-related, enrollment-related, financial, administrative, and student support communications necessary for program participation.

We may also send optional marketing messages concerning courses, continuing education, events, and training opportunities. Recipients may unsubscribe from marketing emails using the unsubscribe link or by contacting Texas Rescue Med.

Opting out of promotional communications does not necessarily stop required administrative, enrollment, payment, safety, or educational messages. Text messaging and other electronic communications are subject to applicable consent and opt-out requirements.

INFORMATION GOVERNANCE

Data Retention

Texas Rescue Med retains personal information for as long as reasonably necessary to fulfill the purposes described in this policy or to comply with applicable legal, educational, regulatory, contractual, accreditation, safety, and business requirements.

Student education, clinical, and field records are retained according to applicable Texas EMS education requirements, program policies, certification requirements, accreditation obligations when applicable, and clinical affiliation agreements.

Financial and transaction records may be retained for accounting, taxation, audits, refunds, payment disputes, collections, and lawful business purposes.

When records are no longer required, Texas Rescue Med may delete, deidentify, archive, or securely destroy them according to applicable retention schedules and information management procedures.

Information Security

Texas Rescue Med uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. These may include access controls, password protection, role-based permissions, secure storage, vendor safeguards, staff training, and appropriate communication procedures.

No electronic system can be guaranteed completely secure. Students and other users are responsible for protecting their own account credentials, devices, and communication channels and for promptly reporting suspected unauthorized access.

INDIVIDUAL PRIVACY RIGHTS

Your Privacy Rights

Depending on applicable law, residency, the type of information involved, and your relationship with Texas Rescue Med, you may have rights to:

• Confirm whether personal information is being processed.
• Request access to personal information maintained about you.
• Request correction of inaccurate information.
• Request deletion, subject to applicable legal and record-retention requirements.
• Request a portable copy of certain information where applicable.
• Opt out of qualifying targeted advertising, personal data sales, or certain profiling activities where legally available.
• Appeal a qualifying privacy request decision.

These rights are not unconditional. Certain records may be exempt or subject to limitations involving student education, clinical documentation, regulatory requirements, financial obligations, legal duties, or other permitted purposes.

How to Submit a Privacy Request

Individuals may submit privacy-related requests through an official Texas Rescue Med communication channel.

Information to Include

• Full name.
• Email address or telephone number associated with the record.
• Course or program, when applicable.
• A description of the privacy request.
• Information reasonably necessary to verify your identity.

Texas Rescue Med may require identity verification before fulfilling a request. Requests may be limited or declined when identity cannot reasonably be verified, an applicable exemption exists, or compliance would conflict with legal, educational, financial, clinical, regulatory, or other obligations.

Where applicable law establishes a response deadline, Texas Rescue Med will follow that deadline. For requests governed by the Texas Data Privacy and Security Act, responses are generally required without undue delay and within 45 days of receipt, subject to authorized extensions, authentication requirements, and statutory exceptions.

The Texas Data Privacy and Security Act does not apply to every business or category of information. For official information, see the
Texas Attorney General’s consumer privacy resources.

Appeals of Privacy Request Decisions

If Texas Rescue Med denies or limits a privacy request, individuals may submit an appeal when applicable. Send a written appeal to admissions@texasrescuemed.com with the subject line Privacy Request Appeal.

The appeal should include:

• Full name and contact information.
• Original privacy request.
• Date of TRM’s response.
• Reason for the appeal.
• Requested resolution.
• Relevant supporting documentation, if any.

Texas Rescue Med will review qualifying appeals and provide a written response according to applicable law.

Children & Minors

Texas Rescue Med programs are generally intended for individuals pursuing EMS education or public safety training. Certain programs may permit enrollment by minors where allowed by law, program policy, and applicable parent or guardian consent requirements.

Texas Rescue Med does not knowingly collect personal information from children under 13 through its website without appropriate consent. If such information is collected without required consent, TRM will take reasonable steps to delete or otherwise address the information.

For students under 18, parent or guardian consent may be required for enrollment, payments, waivers, emergency contacts, clinical eligibility, and other applicable documentation.

Third-Party Websites & Services

Texas Rescue Med may link to or use third-party websites, learning platforms, payment processors, video services, clinical onboarding systems, certification organizations, testing platforms, and other external providers.

Third-party services may maintain separate privacy, security, and information handling practices. Individuals should review the privacy notices and terms of the services they use.

Artificial Intelligence, Automation & Analytics

Texas Rescue Med may use automation, artificial intelligence, learning analytics, and other technology to support administration, communications, student support, enrollment operations, curriculum development, marketing, quality improvement, and workflow efficiency.

These tools may assist with identifying incomplete applications, missed assignments, student progress concerns, communication needs, or operational trends. Significant educational, financial, or enrollment decisions are subject to human review when required by law or applicable program policy. Personal and sensitive information must be handled through authorized systems and subject to applicable safeguards.

Deidentified & Aggregated Data

Texas Rescue Med may use deidentified, aggregated, or statistical information for program evaluation, quality improvement, required reporting, research, marketing analysis, curriculum development, instructor training, and operational improvement.

Examples include course completion rates, exam trends, skills performance, attrition rates, student satisfaction, and clinical completion metrics. Information described as deidentified must meet applicable de-identification requirements and must not be presented in a manner that reasonably identifies an individual.

Sensitive Information & Marketing Disclosures

Texas Rescue Med does not knowingly sell sensitive personal information or biometric data and does not intentionally disclose student educational records, clinical onboarding documentation, or student health records for unrelated marketing purposes.

Information may be shared with authorized service providers, clinical partners, regulatory organizations, payment processors, and other parties for legitimate educational, business, compliance, safety, or operational purposes as described in this policy.

Privacy Policy Updates

Texas Rescue Med may update this policy to reflect changes in law, technology, operational practices, vendors, educational programs, regulatory requirements, or business activities. Approved revisions will be published on the TRM website with the applicable effective or revision date.

Continued use of TRM services after publication of an updated policy may indicate acknowledgment of the updated notice to the extent permitted by law. Where affirmative consent or separate notice is legally required, those requirements control.

PRIVACY QUESTIONS & ASSISTANCE

Contact Texas Rescue Med

Questions about this Privacy Policy, personal information, student records, privacy concerns, or individual rights may be directed to Texas Rescue Med through an official communication channel.