TEXAS RESCUE MED | INSTITUTIONAL POLICIES
SMS / Email Communication Policy
How Texas Rescue Med communicates with students, applicants, clinical partners, and customers through email, text messaging, and other official communication channels.
Original Effective Date: June 2026
Understanding Our Communication Practices
Texas Rescue Med, LLC (“Texas Rescue Med,” “TRM,” “we,” “our,” or “us”) uses email, SMS/text messaging, telephone calls, voicemail, Learning Management System notifications, electronic forms, student portals, and other communication tools to support EMS education and related services.
This policy explains the types of communications we send, how consent and communication preferences are managed, how recipients may opt out of eligible communications, and the responsibilities associated with official educational and administrative notices.
Policy Statement
Texas Rescue Med uses electronic communication to provide timely and accurate information to prospective students, applicants, enrolled students, course participants, instructors, staff, clinical and field partners, agencies, and members of the public.
Individuals who submit inquiries, apply for courses, register for training, enroll in programs, create student accounts, or request services may receive communications reasonably related to those activities through appropriate contact channels.
Providing contact information is not, by itself, blanket authorization for all marketing calls, automated text messages, or other communications requiring separate consent. Texas Rescue Med will comply with applicable consent, consumer protection, privacy, and marketing requirements.
Scope of This Policy
This policy applies to communications sent or received through Texas Rescue Med’s official channels, including:
- Email, SMS/text messages, phone calls, and voicemail.
- LMS announcements and notifications.
- Website inquiries, online forms, and course registration systems.
- Student portals and account-management systems.
- Payment, billing, and invoicing platforms.
- Clinical and field scheduling systems.
- Marketing and customer relationship management platforms.
- Automated workflow and administrative communication systems.
- Other designated TRM communication channels.
These standards apply, as appropriate, to students, applicants, instructors, employees, clinical partners, agency contacts, customers, website visitors, and individuals communicating with Texas Rescue Med.
COMMUNICATION CATEGORIES
Types of Communications
Texas Rescue Med communications generally fall into three categories. The purpose and content of each message determine the applicable consent and opt-out requirements.
01. Administrative & Transactional Communications
These communications relate to an individual’s existing inquiry, application, enrollment, course participation, account, payment, clinical eligibility, field placement, safety, compliance, or requested service.
02. Marketing & Promotional Communications
These communications provide optional information about Texas Rescue Med courses, training events, educational opportunities, program announcements, newsletters, or promotions.
03. Emergency, Safety & Time-Sensitive Communications
These messages may address weather delays, facility closures, class or skills cancellations, clinical and field shift changes, exposure-related instructions, urgent schedule adjustments, patient safety, or other time-sensitive operational matters. Communication may occur through any appropriate and legally permissible channel.
COMMUNICATION AUTHORIZATION
Consent to Receive Communications
Texas Rescue Med may obtain communication preferences and appropriate consent through inquiry forms, course registration, enrollment agreements, student acknowledgments, payment forms, checkbox selections, electronic signatures, or other official communication methods.
We may retain records of communication preferences, consent language, authorization dates, applicable telephone numbers or email addresses, opt-in and opt-out activity, and other relevant records.
The authorization required depends on the message’s purpose, communication technology, and applicable law. Where separate or written consent is required, providing contact information or accepting a general enrollment policy does not replace that requirement.
SMS / Text Messaging Consent
Texas Rescue Med may use text messaging for authorized administrative, student support, course scheduling, clinical, payment-related, safety, or promotional purposes. Messages may be sent manually or through an approved communication platform when legally permitted.
Where consent is required, the recipient must provide authorization appropriate to the communication and technology being used. Message frequency varies according to enrollment status, scheduled activities, requested services, and communication preferences.
Message and data rates may apply. Charges imposed by a mobile carrier are determined by that carrier and the recipient’s service plan.
SMS Marketing Consent
Marketing text messages may advertise course openings, upcoming cohorts, continuing education, refresher training, events, and other optional opportunities.
TRM will obtain the applicable consent before sending marketing text messages, including prior express written consent when required for the technology and message type. Consent may be recorded electronically through an approved opt-in process.
Consent to receive marketing text messages is not required as a condition of purchasing a course or enrolling in a TRM program. Marketing consent may be withdrawn through the applicable opt-out process.
Email Marketing
Texas Rescue Med may send applicable marketing emails about courses, events, programs, and related opportunities, subject to governing marketing laws and recipient communication preferences.
Commercial marketing emails will use appropriate sender identification, accurate subject information, required postal address information, and an accessible method to unsubscribe.
Unsubscribing from marketing emails does not automatically stop lawful transactional or relationship communications about existing enrollment, accounts, or requested services.
YOUR COMMUNICATION CHOICES
How to Stop or Manage Messages
Opting Out of SMS / Text Messages
Where TRM’s messaging platform supports reply-based opt-outs, recipients may reply:
STOP
Other recognized keywords may include UNSUBSCRIBE, CANCEL, END, QUIT, OPT OUT, or REVOKE, depending on the messaging platform and applicable rules.
If replying is not supported, follow the alternative opt-out instructions included in the message or contact Texas Rescue Med. TRM will process valid revocation requests in accordance with applicable law. Where a confirmation text is sent, it should only confirm the requested communication change.
If you stop receiving texts, you remain responsible for monitoring other designated official channels. TRM will not continue consent-dependent texts after a valid revocation except where separately authorized or otherwise permitted by law.
Opting Out of Marketing Emails
Recipients may unsubscribe using the link provided in an applicable marketing email or by contacting Texas Rescue Med.
Marketing email opt-out requests will be processed within the legally required timeframe, including the CAN-SPAM Act’s applicable 10-business-day limit.
Opting out of promotional email does not automatically eliminate necessary transactional communications, such as receipts, enrollment confirmations, existing account information, and program notices.
SMS Help & Communication Assistance
Where supported, recipients may reply HELP to a TRM text message for messaging assistance. Individuals may also contact TRM through its official contact channels to ask about communication preferences or report an opt-out issue.
Students who cannot use a particular communication method should contact the Program Office to discuss an available alternative. Some systems and clinical affiliates may have specific communication requirements.
Administrative Communications & Student Obligations
Students and applicants are responsible for reviewing official communications relevant to their enrollment, course access, academic progress, clinical and field assignments, payment obligations, safety, compliance, remediation, and program completion.
A marketing opt-out does not cancel a student’s enrollment, waive existing tuition obligations, excuse attendance, extend academic deadlines, or remove clinical or field requirements.
This provision does not eliminate an individual’s statutory right to withdraw consent to covered calls or texts. When a communication method can no longer lawfully be used, TRM may use another appropriate channel for necessary administrative information.
STUDENT & RECIPIENT RESPONSIBILITIES
Monitoring Official Communication Channels
Students must regularly review the communication channels designated for their program. These may include email, LMS announcements, student portals, course pages, clinical and field scheduling systems, payment notices, official forms, and text messages when authorized and used.
Failure to monitor official channels may result in missed educational or administrative requirements, including assignments, examinations, skills sessions, clinical shifts, field shifts, documentation deadlines, onboarding, and payments.
Students should notify program administration promptly when a communication problem interferes with their ability to participate. Applicable law, approved accommodations, authorized excusals, and program appeal procedures continue to apply.
Maintain Accurate Contact Information
Students, applicants, and course participants are responsible for keeping applicable contact information current, including:
- Email address and mobile phone number.
- Mailing address.
- Emergency contact information.
- Name or legal identification information when relevant.
Notify Texas Rescue Med promptly when contact information changes. Inaccurate or inactive information may prevent important messages from reaching the intended recipient.
Email Deliverability & Spam Filters
TRM emails may originate from authorized administrative, LMS, payment, student-support, or marketing systems.
Recipients should check spam, junk, promotions, and filtered folders when expected messages do not appear. Adding official TRM addresses to an email contact list may improve deliverability.
Email delivery may be affected by full mailboxes, employer firewalls, inactive accounts, blocking rules, technical failures, or other circumstances beyond TRM’s reasonable control.
Communication with Minors
Some Texas Rescue Med programs may permit enrollment by minors where authorized by law and program policy.
When appropriate and legally permitted, Texas Rescue Med may communicate with a parent or guardian regarding enrollment, payments, required consent, safety, attendance, conduct, and program completion.
Parent or guardian involvement does not eliminate the student’s own academic, professional, confidentiality, clinical eligibility, or course completion responsibilities.
CONFIDENTIALITY & INFORMATION SECURITY
Protecting Student & Patient Information
Texas Rescue Med expects students, instructors, staff, and other participants to use approved communication channels when discussing confidential educational, clinical, field, administrative, or financial matters.
Students must not transmit identifiable patient information, protected health information, or sensitive student records through unauthorized email, text messages, social media, public website forms, or unapproved messaging applications.
Patient care documentation must be entered and maintained through authorized systems according to applicable TRM policies, clinical affiliate requirements, EMS agency requirements, and governing confidentiality standards.
HIPAA obligations depend on the applicable record, organization, and legal circumstances. Students must comply with the privacy and confidentiality requirements applicable to their assigned educational and clinical activities.
If confidential information is accidentally transmitted through an unapproved channel, the sender must promptly notify Texas Rescue Med and follow the applicable incident-reporting procedure.
Payment & Financial Communications
Texas Rescue Med may send payment-related communications through authorized email, telephone, SMS, student portals, or billing systems, where legally permitted.
These may include tuition and deposit confirmations, invoices, receipts, installment reminders, past-due notices, financial holds, refunds, withdrawals, and lawful collections communications.
Opting out of marketing does not eliminate valid contractual financial obligations. Students should use approved payment systems rather than transmitting payment card information or sensitive financial records through unsecured messages.
Clinical & Field Communications
Clinical and field education may require timely communication about site assignments, scheduling, onboarding, documentation, preceptor information, exposure reporting, attendance, cancellations, and completion requirements.
Students must monitor assigned clinical and field communication systems, respond appropriately to scheduling instructions, and report problems affecting participation. Applicable cancellation, documentation, attendance, and professional conduct requirements remain in effect.
ADDITIONAL COMMUNICATION STANDARDS
Operational Requirements & Limitations
The following provisions address electronic communications, platform operations, recordkeeping, professional behavior, and administrative expectations.
Relationship to Other Texas Rescue Med Policies
This policy should be reviewed together with the Student Handbook, Program Disclosures, Privacy Policy, Terms of Use, Refund and Cancellation Policy, Accessibility and Accommodation Policy, Complaint, Grievance and Appeals Policy, Clinical Eligibility Policy, HIPAA / Confidentiality Policy, applicable course syllabus, enrollment agreement, and clinical or field site requirements.
More specific written requirements may apply to particular courses, communication platforms, enrollment agreements, clinical affiliations, or administrative processes. Applicable law and regulatory requirements take precedence over conflicting institutional terms.
Changes to This Policy
Texas Rescue Med may revise this policy to reflect changes in communication systems, operational practices, educational requirements, privacy standards, vendor services, or applicable law.
Approved revisions will be published through the Texas Rescue Med website or another official communication channel. Where applicable law requires specific notice or affirmative consent, those requirements control. Publication alone does not replace required consent.
COMMUNICATION SUPPORT
Questions or Communication Preferences?
Contact Texas Rescue Med for assistance with text messages, email communication, consent records, opt-out requests, student notifications, or official communication channels.
Texas Rescue Med, LLC
Administrative Office:
404 S. CM Allen Parkway, San Marcos, TX 78666
Telephone:
512-710-9132
Email:
admissions@texasrescuemed.com
For a marketing email opt-out, use the unsubscribe mechanism in the message. For SMS opt-out, follow the instructions included in the text or contact the Program Office if assistance is needed.