Texas Rescue Med Return Policy

Texas Rescue Med strives to provide our students with high-quality training and exceptional value. Our return and refund policy is designed to be fair and transparent, ensuring clarity for all students and customers regarding our programs.

1. Online Courses

  • Non-Refundable Deposit: A $500 deposit is required to secure your spot in any online course. This deposit is non-refundable under all circumstances.

  • Course Costs: Once a student completes Chapter 5 of the online course, the fee becomes non-refundable.

  • Refund Requests: Refunds for cancellations made before completing Chapter 5 will be issued, minus the non-refundable deposit, and prorated for any completed coursework or resources provided.

2. In-Person Courses

  • Non-Refundable Deposit: A $500 deposit is required to secure your spot in any in-person course. This deposit is non-refundable under all circumstances.

  • Course Costs:

  • Refunds requested before the midterm will be prorated based on the portion of the course completed and materials provided, excluding the non-refundable deposit.

  • Refunds will not be issued after the midterm, and the course cost becomes non-refundable.

3. Card Classes (e.g., CPR, ACLS, PALS)

  • Cancellation Policy:

  • Cancellations or rescheduling requests must be made at least 48 hours before the class starts.

  • Failure to cancel within 48 hours will result in the full course fee being charged, regardless of attendance or participation.

  • Refunds: Refunds will not be issued for no-shows or late cancellations.

General Guidelines

  • How to Request a Refund: All refund requests must be submitted in writing via email to info@texasrescuemed.com and include the student’s name, course title, and a detailed reason for the request.

  • Processing Time: Approved refunds will be processed within 14 business days of the request being approved.

  • Exceptional Circumstances: Exceptions to this policy may be considered on a case-by-case basis in the event of documented emergencies or unforeseen circumstances.

We appreciate your understanding of our policies and look forward to supporting you in your training journey. For further questions or assistance, please get in touch with us at 512-710-9132.

Thank you for choosing Texas Rescue Med!